Netfirms hosting is offering hosting services and domain registration services to over 1.2 millions domain names. That is a huge customer base, and providing technical support to huge customer base is not an easy task.
Netfirms hosting offering presales live chat support, however there is no technical support live chat available this moment. For technical issue that you require assistant, you have no choice but to use the netfirms phone support of netfirms email ticket support. Email support is usually the slowest and require hours of painful waiting time.
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